Product Return Procedure

The Client must exercise her/his right of withdrawal by sending to Rinck, by email or post, the withdrawal form depicted below, attaching any document attesting to the date of receipt of the Products (e.g., delivery slip) for identification of the order by Rinck:

“I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods below:

Client signature (only if this form is submitted in hard copy):

Rinck agrees to contact the Client within 72 hours to give them details of the Product return procedure.

The Product(s) for which the Client exercises her/his right of withdrawal must be returned to the address indicated by Rinck within no more than fourteen (14) clear days from the date of the Client’s withdrawal. The Client must return all of the Products to their original packaging, in perfect condition, and carefully prepare the return package(s).

Returns will only be accepted if the Client respects the Product return procedure.

The Client cannot exercise her/his right of withdrawal if the returned Products are unfit for resale due to problems such as conspicuous damage, etc.

When delivery has been made by carrier, the Client can either return the Products by her/his own means, or, when unable to do so, Rinck will make available to the Client, at the Client’s expense, a recovery service, which will equal the cost of the initial delivery excluding any discount or refund.

In the event of Products being returned by the Client when the Client has exercised her/his right of withdrawal in accordance with this article, the Client assumes all transportation risks

Product Exchanges and Refunds

The Client who has exercised her/his right of withdrawal may request a refund for her/his order.

Product refunds: When the Client exercises her/his right of withdrawal, Rinck agrees to refund the Client within fourteen (14) days of the date on which this right was exercised, in accordance with the provisions of Article L. 121-21-4 of the French Code de la consommation, after having thoroughly inspected the Products.

The refund method will be based on the method of payment chosen by the Client, minus the costs of returning the Products when the Client has chosen the option of returning the Products.

No refunds, in whole or in part, will be given for any Product that has been damaged by the Client.